Unless you are notified otherwise, orders placed before 5:00 P.M. PST, Monday through Saturday, will ship out in 3 to 5 days. (If your order is placed after 5:00 P.M. PST, or on Sunday or holiday, the next business day counts as the 1st processing day.) We will do our very best to get your goodies to you promptly. as we know you want them!
Unless otherwise requested, A FREE random sample comes with every order; and I encourage you to request up to 3 samples of products you are thinking of trying next with your orders.
“Love the personalized experience with a real person totally, deLIGHT-full! Thank you.” De F.
We do our best to ship Worldwide!
- US 2 day (from the time of shipping, not the time of order) flat rate shipping charge of $5.50 for retail orders under $50.00.
- FREE Shipping on All U.S. domestic retail orders over $50.00. We want your decision to shop SBM to be a no-brainer!
- We ship via USPS
- Outside the U.S. shipping is set up for Canada & Mexico & Norway, small flat rate shipping charge of $25.00 (So, our shopping cart is a bit funky here; it will charge you our US shipping fee of $5.50 and then we will send you a PayPal invoice for the rest of the shipping fee of $19.50 to complete your order. What can we say? We have had to outsmart our system!) *Note: As of 2016 shipping rates have increased. Please check in with us for a shipping calculation.
- If you reside outside of the U.S., Canada, Mexico & Norway, please contact us here with your address so we can set up a shipping rate for your region.
100% Satisfaction Guarantee!
I personally guarantee you will love your new and improved skin with and without makeup after using Simple Beauty Minerals and Simple Beauty Skin.
All retail orders are 100% satisfaction guaranteed, as we are extremely confident in the products we carry, thus comfortable offering this to you. Even so, sometimes things happen. If for any reason you are not satisfied with your online purchase, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase within 60 days of your purchase date. If you prefer, you may exchange your purchase for other Simple Beauty Minerals products. Apologies, return shipping fees are not accepted (yet), unless, of course, it was an error on our part.
“Lisa, I super appreciate your personal response about the return. Wow! Great customer service, which is what keeps customers! I appreciate your offer of a refund.Will be back soon for more shopping, and yes, happy dance!” K.O.
Also, please note, we strongly suggest you order *samples before you order full sizes, as we can not exchange products due to incorrect color choices. And we make sampling easy! (see our Customer Care FAQ’s)
PLEASE KEEP IN MIND:
- We do not accept empty bottles. I know, right?
- Partially returned kits, and partially used product will be reimbursed as an in-house credit. In order to receive a refund on a kit, all products in the kit must be returned.
- If an item is purchased with a shop credit and returned, it will be reimbursed for Shop credit.
- If a Gift Certificate was used, we would only be able to process it as a Shop credit.
- If a Visa/MasterCard was used, we would only be able to refund via Paypal or Shop credit.
- We strongly suggest you order *samples before you order full sizes, as we can not exchange products due to incorrect color choices.
- Please note that you are responsible for shipping costs and the safe return of merchandise.
- *Samples and Try-Me sizes are not refundable.
For additional information on returns and exchanges, please contact us.Mail returns to: Lisa D Liguori/Simple Beauty Minerals 100 Glenn Way, Suite 4 San Carlos, Ca. 94070